Return & Refund Policy

Effective Date: 13/02/2025

At MULTICON, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect item, we’re here to help with easy returns and refunds.

1. Eligibility for Returns

You may request a return if:
The item is damaged, defective, or incorrect upon arrival.
The request is made within 30 days of receiving the product.
The item is unused, in its original packaging, and includes all accessories.

2. Non-Returnable Items

Items that have been used, opened, or damaged by the customer.
Limited edition or pre-order items (unless damaged upon arrival).
Gift cards and digital products.

3. Return Process

Contact our support team at [Insert Email] with your order details and reason for return.
If eligible, we will provide return instructions and shipping details.
Once we receive and inspect the item, we will process your refund or exchange.

4. Refund Policy

Refunds will be issued to your original payment method within 30 business days after approval.
Shipping fees are non-refundable, except in cases of incorrect or defective products.
Exchanges are available based on stock availability.

5. Cancellations

Orders can be canceled within 24 hours of purchase. After this period, cancellations may not be possible if the item has already shipped.

6. Contact Us

For return requests or further assistance, reach out to us at:
multiconstudio@gmail.com
Kuwait – Hawally – Rehab Complex – Mezzanine – Store 25 

We appreciate your trust in MULTICON and are committed to ensuring a smooth shopping experience!